Terms and Conditions
All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.
Ownership title of any of our promotional merchandise remains with us until payment has been made in full into our account or cheques cleared.
Please check our samples policy for more information.
We accept Bankcard, MasterCard, Visa, American Express, Cheque, BPay or Direct Deposit.
Visa and MasterCard: 1.5% merchant fee on all charges.
Amex: 3% merchant fee on all charges.
First 3 orders are payment before despatch of final goods. After 3 orders you can fill out a credit application form and apply for a 30 day account. Exceptions to this are as follows.
- Government or school bodies that produce a purchase order will be given 30 days net from invoice.
All credit accounts must be maintained on a 30 day net basis. Failure to do so will result in your account being placed on 'Stop Supply' and all future orders on payment before dispatch of final goods.
2% above or below quantities order is acceptable as full shipment and billed accordingly.
We make best efforts to ship your promotional goods to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on the Order Confirmation.
- We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs
departments or by 'acts of God'.
- Insurance is available at a rate of 2% of value of order. If insurance is waived, shipment is at the receiver’s
risk, otherwise we can book on your own courier account.
All orders will be shipped using our account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.
Cancellation of Order
Once the order confirmation form has been signed, it is agreed we will supply your product on the specified time as stated on the order confirmation form. If you cancel an order after signing the order confirmation form, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the promised date specified on the order confirmation form.
If artwork is not supplied in correct format, artwork charges are billed at $60 +GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.
Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked.
The colours of the merchandise pictured on this website are only indicative. If exact colour matching is required please request a sample.
Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.
The Printed Pens Team